Insect-o-Cutor products are made to the highest standards and are renowned for their superior quality. However, we know that things can occasionally go wrong.

If your product is faulty in any way within the product's guarantee period we are happy to swap it or to fully refund you. All fly killer units are guaranteed* for between 2 and 5 years (please check the details for any given product).

*Except glueboard and lamps.

If you wish to return a product, please complete our contact form giving the following information.


Original order number (if known)
Name
Email address
Address of return product location
Product
Date of purchase
Reason for return
Any other comments