Terms and Conditions
1. Please note that we can only accept orders from UK and Ireland customers.
2. The whole of this site is written in English, including the sales process
3. To Purchase Our Products
3.1 Once you have browsed through the products on our web site, just click on any items that you wish to buy and put them into the "shopping cart". After you have finished your selection, click on "Order" and you will be asked for a few details that we need in order to process the order.
3.2 Once you have started an order, you can amend it at any time by clicking on "Amend Order". Once you have clicked on "Confirm Purchase", you are committed to the sale. However, if you click on "Account" in the top right corner of the home page (and most other pages on the site), a history of your purchases will be listed. Your most recent purchase may have a "Delete" button next to it. If this is the case then you will be able to delete your order by clicking on it. You then can abandon the order, or start the order again. If this option is not available, you may contact us by clicking on the "Contact Us" button and ask for the changes to the order to be made. We cannot guarantee that changes will be made once "Confirm Purchase" has been clicked, but we will do our best. In any case, you are entitled to return your products within 7 working days of receiving them (reference point 5 below)
3.3 You can purchase on line using Visa, MasterCard, Switch and Solo cards as well as the Pay-Pal service. You may also purchase by telephone by calling 01279 817674 or by post, to:
The Coach House
The Square
Sawbridgeworth
Herts
CM21 9AE
or by fax on 0870 126 8038
4. Details of purchases, whether in progress or completed, are filed in our database and can be accessed by contacting us by any of the means in section 2 above. We are registered with and fully compliant with the Data Protection Act. Our data controller is Mr R Keen who can be contacted at dataprotect@eeeee.co.uk or at any of the contact points in 3.3 above. More information about a privacy policy can be found in section 9 below
5. You are legally entitled to a cooling off period of 7 working days beginning on the day you receive the products. During such time, you are entitled to return the products to us (at your own cost and in an unused condition) for a full credit.
6. Delivery
6.1 Delivery rates apply to UK mainland locations only. Please contact us for offshore UK delivery rates. Please note that all monetary values quoted in this section do not include VAT.
6.2 Unless you specify the express service, the usual 4 working day service will be assumed, at the cost of £8.00 per order (if the order total before VAT is £250 or less). Delivery will be made within 4 working days, subject to credit checks and unforeseen delays.
6.3 The express service, which costs £12.00 per order (if the order total before VAT is £250 or less) will generally result in an order being received by the customer by the following working day, subject to credit checks and unforeseen delays. Express delivery orders made after 2.30pm will probably be received by the customer within 2 working days of the order placement. If a delivery cannot be completed because no-one is available to receive the product(s), the despatch company will attempt re-delivery and will leave a card at the premises with a contact telephone number enabling the customer to check delivery progress.
6.4 Orders over £250 (before VAT is added) will be delivered free of charge regardless of whether express or regular delivery has been selected.
6.5 Delivery Attempts: we will attempt to delivery your goods on three occasions. After the third occasion your product will be returned to us and we will contact you in order to attempt a re-delivery. The cost of redelivery will be as above (£8.00 for standard, £12.00 for express) plus an administration charge of £7.00
7. If your item is not in stock, we will contact you with an estimated delivery time. We will offer you the choice of cancelling the order should you wish to.
8. VAT at UK rates is added to all orders.
9. Credit Card Security
9.1 We use Netbanx to process all our online credit card sales. This means that all credit card transactions are being handled in the most secure and professional way possible. Credit card and personal details will only be used by Arkay Cost Reduction Ltd to process your order. No details will be passed to any third party.
9.2 We can also accept payment using the Pay-Pal service
10. All our products carry a 5-year guarantee. Guarantees do not include damage or failure to work due to neglect or accidental damage after despatch. Should you have any problems with our products or services you can contact us between 9am - 5pm Monday to Friday on 01279 817674 or at sales@eeeee.co.uk or the address and fax number in 3.3 above. We will acknowledge and respond to your communication within 5 working days (usually within 1-2 working days). This does not affect your statutory rights.
11. Privacy Policy
11.1. Statement of intent
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website.
11.2 The type of information we will collect from you includes: your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent.
11.3 By entering your details in the fields requested, you enable us and our service providers to maintain our service to you. Whenever you provide personal information, we will treat that information in accordance with this policy. Arkay Cost Reduction Ltd will act in accordance with current legislation and aim to meet current Internet best practice.
11.4 Cookies
11.4.1 During the course of any visit to eeeee.co.uk, the pages you see, along with something called a cookie, are downloaded to your computer. A cookie is issued to a visitor to this web site when you first enter it. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits them in order to track traffic flows.
11.4.2 Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
11.4.3 Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register yourself on the system.
11.4.4 Many websites use cookies, because they allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
11.4.5 Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors.
11.4.6 How to find and control your cookies, including deleting them:
11.4.6.1 If you're using Netscape 6.0:
On your Task Bar, click:
Edit, then
Preferences
Click on Advanced
Click on Cookies
11.4.6.2 If you're using Internet Explorer 6.0:
Choose Tools, then
Internet Options
Click the Privacy Tab
Click on Custom Level
Click on the 'Advanced' button
Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.
11.4.6.3 If you're using Internet Explorer 5.0 or 5.5:
Choose Tools, then
Internet Options
Click the Security tab
Click on Custom Level
Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.
11.4.6.4 If you're using Internet Explorer 4.0:
Choose View, then
Internet Options
Click the Advanced tab
Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
11.4.6.5 If you are using Internet Explorer 3.0:
You can View, Options, Advanced, and then click on the button that says Warn before Accepting Cookies.
11.4.6.6 If you're using Netscape Communicator 4.0:
On your Task Bar, click:
Edit, then
Preferences
Click on Advanced
Set your options in the box that says Cookies.
11.4.7 To Check Which Sites you have visited use Cookies
11.4.7.1 If you're using Netscape 6.0:
On your Task Bar, click:
Edit, then
Preferences
Click on Advanced
Click on Cookies
Click the View Cookies button
11.4.7.2 If you're using Internet Explorer 5.0 or 6.0:
Choose Tools, then
Internet Options
Click the General tab
Click Settings
View Files
11.4.7.3 If you're using Internet Explorer 4.0:
On your Task Bar, click:
View, then
Internet Options
Under the tab General (the default tab) click
Settings
View Files.
11.4.7.4 Internet Explorer 3.0:
On your Task Bar, click:
View
Options
Advanced
View Files.
11.4.7.5 Netscape Communicator 4.0:
Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.
How to see your cookie code
Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
11.5 Use and storage of your personal information
11.5.1 When you supply any personal information to eeeee.co.uk we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used by Arkay Cost Reduction and by its service providers. It will never be supplied to anyone else without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on eeeee.co.uk or otherwise engage in any disruptive behaviour on eeeee.co.uk, and we consider such behaviour to be serious and/or repeated, we can use whatever information that is available to us about you to stop such behaviour.
11.5.2 We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will remove your personal information from all our systems if you request us to do so. This will be done within 5 working days (usually it can be done within a few hours). We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
11.5.3 Occasionally we may contact you for a number of purposes related to your order transaction. For example, we may wish to provide you with password reminders or notify you that a particular service has been suspended for maintenance. We will not contact you for promotional purposes unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or later if you sign up specifically to receive such promotional information.
11.6 You have the right to request a copy of the personal information that Arkay Cost Reduction Ltd holds about you and to have any inaccuracies corrected promptly (within 5 working days maximum - usually within a few hours). We will endeavour to provide this free of charge but reserve the right to charge up to £10 for information requests. Please address requests to the Data Protection Officer, Arkay Cost Reduction Ltd, The Coach House, The Square, Sawbridgeworth, Hertfordshire CM21 9AE. Email admin@eeeee.co.uk. Fax: 0870 126 8038
11.7 If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information eeeee.co.uk. Users without this consent are not allowed to provide us with personal information.
11.8 If you have any questions or feedback about privacy, please use any of the contact points detailed in 9.8 above
12. Cheques should be payable to Arkay Cost Reduction Ltd.
13. Damaged or incorrect delivery of goods must be reported in writing within 3 days of delivery. If you have goods that you wish to return she suggest that, in the first instance, you contact us on 01279 817674.
14. Goods remain the property of Arkay Cost Reduction Ltd until paid for in full, as governed by the Laws of England.
15. Goldseal
This web site, along with the methods and practices we employ are fully compliant with "Goldseal", the Golden Net Electronic Commerce Code of Practice. This code can be accessed by clicking on the Goldseal link
16. Arkay Hygiene is a trading name of: Arkay Cost Reduction Ltd whose office is at The Coach House, The Square, Sawbridgeworth, Hertfordshire CM21 9AE. The email address is mail@arkayltd.co.uk. The VAT number is 720 2130 04